In a no-nonsense way Shut Up and Listen! tackles the nuts and bolts of communication at work with startling honesty and an avalanche of practical tips. The author s views are supported by comment from an impressive line-up of experts, whose communication strategies drive a range of successful organizations, such as Microsoft, the BBC, Nokia, Arsenal FC, Sainsbury s, HSBC and the Samaritans. Shut Up and Listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the WOW factor into a presentation.